Terms & Conditions

These General Terms and Conditions (hereinafter referred to as „GTC“) apply to contracts for the rental of apartments that are exclusively marketed by Elena’s Apartments Betriebs GmbH (hereinafter “City Stay Vienna” or the “Landlord”). City Stay Vienna. A tenant is a natural person who rents an apartment and is considered a contracting party (“tenant”).

1. Booking/Reservation

The tenant offers via electronic or written booking to City Stay Vienna the conclusion of an apartment booking bindingly. The contract is concluded as soon as City Stay Vienna confirms the booking by e-mail. Before the booking is completed, the tenant will be notified of the terms and conditions (GTC).

For bookings via online platforms (e.g. Airbnb, booking.com), the payment and cancellation terms stored there apply in addition.

2. Rental property („apartment“), furnishing and rental purpose

The floor plan of the apartment and the respective floor space can be found on the pictures and the description via the online booking tool or the booking confirmation.

Minor deviations in floor plan, equipment or furnishings are reserved and do not constitute a defect.

The rental property is basically fully furnished and equipped for residential purposes as an „apartment“ according to the pictures and the description on the online booking tool or the booking confirmation. A detailed description can be found in the equipment list in the apartment. All external surfaces of the house (corridors, facades, other general parts of the house) are not part of the rental object. A cellar compartment is not rented out.

The use of general areas, such as the smoker’s lounge in the courtyard of Sonnenfelsgasse 7, is provided voluntarily by the landlord and does not form part of the rental contract. There is no claim to permanent availability. Use must be considerate and in accordance with the house rules.

Any keys that are handed over to the tenant must be returned to the landlord after moving out. A postal key is available upon request for tenancies for a period of at least 60 days.

The rented apartment shall be used exclusively for second home purposes. The tenant confirms that the apartment does not serve him for the satisfaction of an urgent need for accommodation and he has a proper (main) residence, which he will not give up for the duration of the rental agreement. The listed rental properties are therefore not subject to the Austrian Tenancy Law.

In accordance with the Austrian Reporting Act, the tenant must always register or deregister himself within three days. The tenant himself is responsible for the registration. For this purpose the tenant will be provided with a guest sheet deposited in the apartment at the beginning of his stay. The tenant has to fill in and sign the guest sheet before using the apartment. Spouses or partners and children can be mentioned in the same guest sheet, they do not have to fill out their own sheet. The guest sheets are kept by City Stay Vienna and are except for inspections by the authority not passed on to third parties. Each guest must ensure that only people who have completed such a guest sheet spend the night in the apartment. At the request of the management, an official photo ID is required.

The tenant acknowledges that in the event of a violation of the registration regulations the competent authority may impose administrative fines. All fines or costs arising from omitted or incorrect registration shall be borne by the tenant and will be recharged to the tenant.

The tenant is prohibited from changing the rental property in any way.

If the booked apartment is not available, City Stay Vienna is entitled to accommodate the tenant as far as reasonable in an equivalent object for the same rent.

3. Period of contract

The tenancy begins with the hand-over of the keys and is concluded for a limited period which shall be agreed individually. However, the maximum duration of stay is limited to 6 months. As the contract is limited, there is no need for termination, it ends automatically on the agreed final date.

Check-in is possible as of 03:00 pm on the day of arrival. Check-out must be done by 11:00 am on the day of departure. If the apartment is not released on time, the tenant is liable for all resulting costs of both, the landlord and the subsequent tenant. The landlord is also entitled to charge another day.

Early check-ins and late check-outs are only possible in case of a separate written agreement and payment of an additional fee.

It is stated that City Stay, as it is not a hotel, has no reception.

The arrival time, full names and contact details of the tenant (telephone number, email address and address) must be notified to the landlord at least 48 hours before arrival.

If the tenant continues to use the rental object after end of contract, the tenancy is not considered extended. The landlord is entitled to charge an additional usage fee, which corresponds to the current prices. If therefore a subsequent tenant is not able to move into the apartment in time, the tenant is liable for all resulting costs. 

4. Rental fee

The rental fee agreed according to the individual booking always includes the use of the apartment including all furniture and furnishings, Internet (wifi), cable TV, operating costs, the costs of ordinary energy consumption, such as electricity, hot water, gas and the value added tax.

In addition, the tenant will be charged separately for the costs of a one-time final cleaning announced in advance at the time of booking. Upon request and for an individually charged fee, City Stay Vienna organizes additional cleanings.

For short stays up to 28 days, one towel change per stay is free of charge. Each additional change will be charged at EUR 15 per exchange.
For long-term stays from 28 days, a free towel change is not provided. Towels can either be washed by the tenant or exchanged at EUR 15 per exchange.

If the tenant’s consumption of electricity, gas and hot water is above the average consumption, the landlord is entitled to claim a reasonable additional charge.

The tenancy applies to the number of persons mentioned in the reservation confirmation. Additional persons may use the apartment only after prior agreement with the landlord and a surcharge agreed individually with the landlord.

The statutory local tax is not included in the rent and will be charged separately.
Up to and including 30 June 2026, the rate is 3.2% of the accommodation charge.
From 1 July 2026, the rate increases to 5%, and from 1 July 2027, to 8% of the accommodation charge.
Collection is carried out in accordance with the applicable legal provisions and will be shown and invoiced separately to the tenant.

5. Terms of use and limitation of liability for internet use

The provision of internet access by the landlord is offered within the framework of existing technical and operational possibilities. Disruptions, for example due to force majeure, maintenance or similar, cannot be ruled out and do not entitle you to a full or partial refund of the rental price.

There is no claim to the actual availability, suitability or reliability of Internet access for any purpose.

The tenant is solely and exclusively responsible for his own or third-party content provided on the Internet in relation to the landlord.

The landlord assumes no responsibility for any damage to the tenant’s computer caused by internet use. Excluded from this are damages that are due to intentional or grossly negligent actions on the part of the landlord. In particular, no liability is assumed for the content of websites accessed or files downloaded. Furthermore, no liability is assumed for any virus infection caused by using the Internet access.

The tenant undertakes to bear any damage caused due to unauthorized use.

The tenant clearly agrees to indemnify the landlord from any damage caused by unauthorized use of the Internet.

6. Terms of payment

For stays of 60 days or less, the following payment terms apply:
The entire rental fee (including sales tax, operating and ancillary costs and final cleaning) is due upon conclusion of the tenancy and will be debited from the credit card given by the tenant (Visa or MasterCard). Alternatively, following prior coordination with the reservations team, payment can be made by bank transfer to:

Elena’s Apartments Betriebs GmbH
Raiffeisenbank Wels
IBAN AT11 3468 0000 0057 6439
BIC RZOOAT2L680

Credit card payments are processed via an external, secure payment service provider. The landlord does not store credit card data.
For bookings via platforms such as Airbnb or booking.com, payments are processed directly via the respective platform.

For stays of more than 60 days, the following payment terms apply:
The first monthly rent (including sales tax, operating and ancillary costs and final cleaning) is due before the conclusion of the rental agreement and shall be paid into the account specified in the reservation confirmation. Thereafter, the rent for each billing period is due on the first calendar day of the respective billing period, whereby the punctuality of the payment is determined by the date of receipt in the landlord’s account. The billing period starts on the calendar day on which the tenancy began and each billing period is one month long. In case of late payment the default interest in the amount of 4% is agreed.

Since the agreed rental fee also includes the operating and ancillary costs (see point 4 such as hot water, energy, internet, etc.), the functionality of individual utility services (e.g. hot water, internet) cannot be guaranteed in case of payment delays by the tenant.

The tenant bears all bank charges, transaction fees or exchange rate fluctuations. The landlord is not obliged to accept foreign currencies.

7. Subleasing

Subleasing or any transfer of the apartment to third parties is inadmissible, whether for consideration or free of charge.

8. Deposit and defects

A deposit is required only for tenancies with a duration of more than 60 days and must be paid before check-in by bank transfer to:

Elena’s Apartments Betriebs GmbH
Raiffeisenbank Wels
IBAN: AT11 3468 0000 0057 6439
BIC: RZOOAT2L680

No payment of interest regarding the deposit will be claimed.

The deposit serves to cover:
– damages caused by the tenant at the apartment,
– rent arrears,
– other claims of the landlord arising from the tenancy.

The deposit will be returned within 8 calendar days without interest after the proper hand-over of the apartment and if there are no further claims of the landlord. A cash payout is excluded. All transaction fees and exchange rate fluctuations are borne by the tenant.

The landlord reserves the right to withhold corresponding costs from the deposit. The tenant will be informed in writing about the deducted amounts; a separate approval by the tenant is not required.

The tenant is obligated to inspect the apartment for defects and completeness and has to inform the landlord about all deviations in writing and — if possible — with pictorial material within 24 hours after handover. The equipment list available in the apartment completely documents the items present at the start of the tenancy. If no notification is made, it is assumed that the tenant caused the defects.

9. Cancellation before start of contract

For direct bookings via our website, stays up to 60 days are non-cancellable. In the event of cancellation or no-show, the entire rental price is due.
For bookings via online platforms (e.g. Airbnb, booking.com), only the cancellation terms stored on the respective platform apply.

For rental agreements with a duration of more than 60 days, the following cancellation terms apply:
– Cancellation up to 30 days before the start of the contract: free of charge.
– Cancellation up to 14 days before the start of the contract: 40% of the rent, capped at the amount of the first month’s rent.
– Cancellation up to 7 days before the start of the contract: 60% of the rent, capped at the amount of the first month’s rent.
– Cancellation under 6 days before the start of the contract: 80% of the rent, capped at the amount of the first month’s rent.
– No show: the entire weekly or monthly rental price (one month’s rent).

The tenant is advised to conclude a private cancellation insurance which covers the consequences of any premature termination of the contract requested by the tenant.

10. Early termination of the contract by the tenant

The tenancy ends automatically without the need for termination at the end of the contract period agreed in accordance with point 3.

For a contract period of less than 60 days, early termination by the tenant is excluded.

For a contract period of more than 60 days, the tenant is entitled to terminate the apartment by giving 30 days’ notice to the calendar day corresponding to the last day of the respective billing period, by written notice to the landlord.

If the agreed rental price for the apartment deviates from the current monthly price according to the website, the difference for the actually consumed nights must be paid by the tenant.

At the time of concluding the contract, the tenant may indicate whether an extension beyond the agreed rental period might be desired. In this case, an availability check will be carried out and, if applicable, an extension option granted. To exercise the extension option, the tenant must notify the landlord at least 30 days before the end of the contract in writing. After this period, an extension is only possible subject to availability of the apartment. Extension options may be granted at most twice, each for a maximum of 60 days per tenant.

11. Early termination of the contract by the landlord

The landlord is entitled to terminate the tenancy with immediate effect in case of an important reason, especially if the tenant:

– uses the apartment in a substantial disadvantageous way or, through inconsiderate, indecent or otherwise grossly indecent conduct, affects the cohabitation of the other occupants negatively, or is guilty of a punishable act against property, morality or physical safety;
– uses the rental object for a purpose other than the contractually agreed purpose;
– makes unauthorized structural changes;
– despite a one-time reminder and a grace period of 7 days, does not meet his rental obligation as set out in point 6.

The tenancy ends at the latest with the termination of the main rental agreement between the landlord and the property owner. Therefore, any termination of the main rental agreement (for any reason whatsoever) is expressly agreed as an important reason for the landlord to terminate the present lease — even without observing deadlines and dates — with effect from the termination date of the main rental contract.

If the tenant does not arrive by 24:00 on the day of arrival, City Stay Vienna withdraws from the rental agreement and the apartment will be released for any other rentals. The payment will not be refunded (see point 10. Early termination of the contract by the tenant).

12. Insurance

City Stay Vienna expressly states that there is no insurance for the personal belongings, valuables or cash brought in by the tenant and no liability of City Stay Vienna is assumed. The tenant is advised to conclude an appropriate insurance covering such damages.

13. Night rest, smoking, parties and pets

Between 10:00 pm and 6:00 am the so-called night rest is to be observed. All activities in the apartment must be kept to a reasonable volume.

Smoking, the use of candles and the handling of open fire is prohibited in the house and in the apartment.

The apartment has a strict no party policy and the permissible number of users of the apartment shall not be exceeded.

For the special cleaning of apartments in which smoking has occurred, the tenant will be charged at least EUR 400.
In the event of a firefighting deployment caused by the tenant, the tenant is obliged to bear the costs.

The final cleaning of the apartment covers the cleaning of the entire apartment after the check-out of the tenant. If the apartment is unusually dirty or shows unusual signs of use, the tenant has to cover the additional cleaning costs required for the restoration.

Keeping pets or other animals in the apartment is not allowed.

14. Lost property

Left behind objects of the tenant will be stored by the landlord for 14 days after check-out and then disposed of.

15. Key and/or key code

If the tenant loses his keys, he is obligated to inform the landlord immediately. In this case, the tenant will be charged EUR 180. If a locksmith service is necessary, the costs must be borne by the tenant.

If the apartment has a key code, the tenant is obligated to keep this code as well as the code for the front door secret and not to pass it on to third parties.

16. Use of the apartment

The tenant has taken over the apartment in good, usable conditions. The tenant is obligated to treat the apartment and its furnishing in accordance with the rental agreement and is liable for all damages arising from improper handling of the apartment insofar as these go beyond wear and tear due to proper use. This also applies to damages and impairments by third parties who reside in the apartment with the consent of the tenant.

The tenant shall treat the apartment and its facilities, in particular electricity, gas, water, heating and sanitary facilities, in a way that does not cause any disadvantage to the landlord and, in particular, to other residents of the house and that ensures long-term use.

The garbage must be emptied into the designated containers properly and regularly and separated accordingly. The disposal of substances or materials which, by their quantity and nature, are not household waste must be organized by the tenant at his own expense.

The placement and storage of any kind of movables as well as the parking of vehicles and means of transport such as bicycles, motorbikes, cars, strollers, etc. outside the apartment in the general parts of the house (such as in the staircase) is prohibited.

If the rectification of serious damages of the house is necessary, the tenant is obliged to notify the landlord without delay.

The tenant is obligated to notify the landlord immediately in the event of a defect, deficiency or damage to the apartment. Costs for the restoration of damages caused by the tenant must be borne by the tenant.

The tenant is obligated to properly lock the apartment when leaving it (doors, windows, etc.). No liability is accepted for the objects and valuables brought in by the tenant. The landlord is not liable for any damage caused by moisture, theft, loss of property or injury and illness of the tenants.

Structural changes in the apartment done by the tenant, in particular conversions and installations, are expressly prohibited.

For safety reasons, the tenant must always keep marked escape routes and fire doors clear and ensure that they are accessible without hindrance.

17. Entering the apartment by the landlord

The landlord or their agent are allowed to inspect the rental property after timely notice at an appropriate time of day (e.g. quality control, for visits with prospective tenants or to determine the condition of the apartment or for preparations and implementation of structural measures, improvement work and maintenance/repair work). In case of imminent danger, the landlord or a person commissioned by him may enter the rented property immediately at any time. The landlord is entitled to carry out this inspection, if necessary, up to once per week.

18. Form requirements, place of jurisdiction and applicable law

Any written or verbal agreements made prior to the conclusion of this contract lose their validity upon conclusion of the contract, if they conflict with the rental agreement. A modification of this contract can only be done by mutual agreement of both parties. It is recommended to obtain the landlord’s consent in writing.

Furthermore, the tenant acknowledges that, in addition to the landlord and his authorized representative, only their executive employees are entitled to grant the tenant additional rights and release obligations.

For consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the statutory place of jurisdiction applies. Consumers with residence in a member state of the European Union or the European Economic Area may bring an action at their place of residence.
For entrepreneurs — regardless of whether they are domiciled in Austria or abroad — Vienna is agreed as the exclusive place of jurisdiction.

This contract is subject to Austrian law, excluding the conflict-of-law rules of the Private International Law Act and the UN Convention on Contracts for the International Sale of Goods (CISG).

19. Attachments

The equipment list available in the apartment forms an integral part of the rental agreement.

20. Miscellaneous

City Stay Vienna is exclusively commissioned with the marketing of the apartment.
The processing of personal data is carried out exclusively in accordance with the statutory provisions. Further information can be found in our Privacy Policy at Privacy Policy.